Refund policy

At MB Brands, we are dedicated to ensuring a positive shopping experience for all our customers. Our 30-day return policy allows you to request a return or exchange within 30 days of receiving your item.

Return Eligibility: To be eligible for a return, the item must be in its original condition, unused, unworn, and with all tags in place, accompanied by the receipt or proof of purchase.

Return Criteria: Please adhere to the following guidelines when processing a return:

• Items must be unused, unworn, and unwashed.
• Original packaging must be intact with all tags attached.
• Personalized items are eligible for return only in the case of text errors or if the item is faulty.
• Hygiene-sensitive items like underwear and swimwear cannot be returned.
• Non-returnable items include perishable goods, magazines, sealed items, and those altered post-delivery.

Ensure your return is pre-authorized by requesting a return shipping label and following the provided instructions. Unapproved returns will not be accepted.

Step	Description
1	Securely repack your items.
2	Kindly send us your order number and email address via email. Choose your preferred tracked returns service, with available options for print-at-home, paperless, and collection.
3	You'll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
4	Keep an eye out for updates and tracking. You'll receive an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Exchanges: For exchanges, consider the following conditions:

• Items must be in original, unworn condition with tags attached.
• Exchanges are limited to items of equal or lesser value within the same category.
• Customized items are not eligible for exchange.
• Customers bear responsibility for shipping costs, except for defective or damaged items.

To initiate an exchange, contact our customer service team at customerservice@mbbrands.co.uk with your order number and reason for exchange. Upon approval, you'll receive instructions for the return.

Refunds: Our refund policy includes the following terms:

• Refunds apply to items returned within 30 days of purchase.
• Items must be in original, unworn condition with tags intact.
• Refunds are processed using the original payment method.
• Shipping fees are non-refundable; customers cover return shipping costs.
• Approved refunds will be completed within 7-10 business days upon receiving the returned item.
• Purchases made with a gift card will be refunded through a new gift card.

If more than 15 business days have passed since we approved your return, contact us at customerservice@mbbrands.co.uk

For any inquiries regarding our return or exchange policies, feel free to reach out. Thank you for choosing MB Brands for your shopping needs.